Frequently Questions

Below are frequently asked questions about Kwesi Stores, we hope you may find the answer for yourself while you go on to make a purchase decision from our platform;

Kwesi Stores is an online shopping platform focused on sourcing, delivering, providing 100% authentic products and best shopping experiences In Uganda.

You can register by clicking on My account, then “Sign Up” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions and submit the registration information.

No. Registration on kwesistores.com is absolutely free.

You can search and add products to the cart without registration, but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Each email address and phone number can be associated with one Kwesi Stores account only.

Yes, you can add multiple delivery addresses in your Kwesi Stores account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different addresses, you need to place them as separate orders.

Order Related

Most of our listed products can be delivered within 2 to 4hrs once ordered before 12pm. Orders Received on Saturdays/Public Holidays will be delivered on the next working day. Incase of any unavoidable delay, you will receive a message and or a phone call informing you on when it will be delivered.

Once you have placed your order you will not be able to make modifications. We would however advise you to place a new order for your shopping activities.

No, you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.

The status of the order can be tracked by going to the “My Orders” option and selecting “Track Order” which will show you the status.

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced.

You can cancel an order before a delivery is made  by contacting our customer support team.

You can pay cash on delivery or through MTN/Airtel Money at no extra cost. 

Please Note; be with the exact amount for the purchased product in Uganda shillings(UGX) because, our delivery agents may not be with change.

You will be able to check this detail at the time of Registration/checkout when you enter the address. If we are unable to deliver in your area – we will inform you before checkout

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